Depuis le changement d’opérateur de

Depuis le changement d’opérateur de téléphonie fixe en mars dernier, nous rencontrons des problèmes de coupures de son au début ou en cours d’appel.

Depuis ce matin l’opérateur a effectué une action corrective et changé un équipement qui sont supposés corriger ce problème. Toutefois dans la mesure ou ces actions ne peuvent nous certifier le bon rétablissement du service à 100%, nous vous demandons de systématiquement ouvrir un ticket auprès d’Oxygen dans le cas ou une coupure de son devait arriver.

Au moment de l’ouverture du ticket et afin de permettre à notre opérateur d’analyser l’incident, merci de bien vouloir indiquer les informations suivantes :

- Date d’appel
- Heure d’appel
- Heure à laquelle vous avez constaté le problème
- Votre numéro de téléphone fixe
- Le numéro de téléphone de votre correspondant
- Description du problème rencontré

Au terme d’une semaine, mercredi prochain, nous ferons le point avec l’opérateur, si le problème devait perdurer, une seconde action corrective aura lieu courant du mois de novembre.

Results (English) 1:

Since the change of operator of fixed telephony in last March, we encounter problems of breaks in the sound at the beginning or during a call. Since this morning the operator conducted a corrective action and changed equipment that are supposed to correct this problem. However insofar as these actions can certify us the good recovery of 100% service, we ask you to always open a ticket with Oxygen where a muting sound happen. At the time of the opening of the ticket and in order to allow our operator to analyze the incident, please include the following information: -Call date-Time of call-Time you found the problem-Your phone number fixed-The telephone number of your correspondent -Description of the problemAt the end of a week, next Wednesday, we will make the point with the operator, should the problem persist, a second corrective action will be common place in the month of November.

Results (English) 2:

Since the change to fixed-line operator in March, we meet denominations of sound problems at the beginning or during a call. Since this morning the operator performed a corrective action and changed equipment that are supposed to correct this problem. However to the extent these actions we can not certify the good recovery of 100% service, we ask you to always open a ticket with Oxygen in the case or mute to happen. At the time of opening ticket and to enable our operator to analyze the incident, thank you to indicate the following information: - Date Call - Call Time - Time when you have found the problem - Your landline number - The telephone number of the caller - Description of the problem After a week next Wednesday, we will take stock with the operator, if the problem were to persist, a second current corrective action will take place in November.

Results (English) 3:

since the change of fixed line operator in march of this year, we have problems of cuts in at the beginning and during the call. (a) the operator has carried out since this morning, corrective action, and different equipment are expected to address this issue. however, since these can tell us the good recovery of 100%.we ask you to open a ticket with the routine in the case or a cut of his coming. "at the time of the initiation of the user and to allow the operator to review the incident, please indicate the following information: (a) date and time of call, call. - when you found the problem.- your telephone sets - telephone number of your correspondent, - description of the problem

at the end of the week, next week, we will point to the operator if the problem persists, a second corrective action will take place during the month of november.