L’ONDA communiquera aux concessionnaires les réclamations reçues, ceux-ci devront les traiter conformément aux exigences indiquées ci-dessus et répondre dans les délais préconisés par l’ONDA.
ONDA will communicate to dealers received claims, they must treat them in accordance with the above requirements and respond within the time specified by the ONDA.
the bcc will provide dealers with the complaints received, they treat them in accordance with the requirements set out above, and within the time limits specified by the bcc.