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it is for this reason that the operator should have the means and resources needed to ensure the quality. it will also have its own quality management system (qms) implanted in the organization and develop a quality management plan for each airport, where it operates. this plan will define the procedures and will be used to control and improve the quality in the delivery of ground handling services at the airport. quality control will be made on the basis of each indicator of the qos offered by the licensee in its bid.
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