 Avoir un sens pointu du service,

 Avoir un sens pointu du service, du contact et du relationnel,

 Avoir une tenue et une présentation correcte,

 Avoir le sens de l’organisation, dynamisme, attention, courtoisie sourire et politesse,

 Avoir une bonne élocution,

 Maîtriser les langues étrangères : français, anglais et espagnol,

 Assurer une bonne gestion des appels téléphoniques,

 Maîtriser les outils d'information et de communication au service de la clientèle,

 Connaître les exigences du secteur du transport aérien.

Results (English) 1:

 Have a sharp sense of contact and relational service  Have an outfit and a correct presentation,  Have a sense of the Organization, dynamism, attention, smile and politeness, courtesy  Have a good elocution  Mastering foreign languages: french, English and Spanish,  Ensure proper management of telephone calls,  Master the tools of information and communication in the service of the customer,  Know the requirements of the air transport sector.

Results (English) 2:

 To have a sharp sense of service, the contact and relationships,  Having a fit and proper presentation  Have a sense of organization, dynamism, attention, smile courtesy and politeness,  Have a good speech,  Mastering Foreign languages: french, English and Spanish  Ensure good management of telephone calls,  Mastering information and communication for customer tools  Knowledge of the airline industry requirements.

Results (English) 3:

conclusion a sharp sense of service, and networking.a submission number and correct.conclusion the sense of organization, leadership attention, courtesy smile and politeness.conclusion a good speech.conclusion mastering foreign languages: french, english and spanish.conclusion to ensure the proper management of telephone calls.conclusion to control the use of information and communication tools in the service of the customer.conclusion about the requirements of the air transport sector.